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Businiess name:
Starkey, Gary L, Md - Churchland Psychiatric Assoc
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Review by:
citysearch c.
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Review content:
My doctor is good. However: I called the New Patients line many times over a long period of time, leaving voice messages attempting to get an appointment. After I got one, I had to cancel it in advance by voice mail. I left many messages to reschedule. Eventually she would return a call and leave a voice mail and I would start over. Once after she left a voice mail for me, I called her back several times over a two-week period until finally I called the regular appointments number and spoke to her supervisor, who got me scheduled. \r
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Calling the regular appointments desk is barely easier. It requires many attempts to get an answer and there is rarely the opportunity to leave a voice mail. In once such case I had to cancel an appointment but couldn't get a person or voice mail to let anyone know.\r
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My doctor canceled two of my approximately 6 appointments at the latest notice. In one case I was in the car on the way there when the office called my work number to cancel. \r
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The worst scenario is prescription refills. In the first case, there was no response for several days to three faxes from my pharmacy or phone calls from my pharmacy and me. In the most egregious case, I left several messages at the correct extension over a two-week period. Finally I called the appointments desk and someone was kind enough to go right then to get that employee in charge of prescriptions for male doctors. After speaking to me, she left me on hold many minutes and finally indicated no knowledge of any of my voice messages. She eventually took care of the prescriptions that I had now been without for several days, after researching for a long time and telling me at first there was no record of the doctor ever having prescribed one of them.\r
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In this next attempt, I yesterday left messages for her in the morning and afternoon, and left one also for her supervisor. At 1:00 p.m. today, that employee's voice mailbox is full and her supervisor is gone for the day. \r
Pros: I have rapport with my doctor. One or two desk staff are pleasant.
Cons: Inconceivably bad support service from some key staff.
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