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Businiess name:
Bam's Towing
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Review by:
citysearch c.
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Review content:
I would NEVER, EVER RECOMMEND THIS PLACE!!!! I was in a car accident on Feb. 21st. Immediately a tow truck company affiliated with Bam Auto Body showed up and they were great guys- Eddie and Ray. Both of them made sure I was fine, my grandmother who was in the car with me was fine and even talked to my Dad about the best way to go about dealing with the accident. They offered to tow my car to Bam Auto Body and explained how my insurance would be billed for the towing- i woulnd't have to pay out of pocket. We get to Bam Auto Body and as soon as I sat down in their office I could hear the younger front desk lady responding rudely to a customer on the telephone. I choose to overlook it because Ray and Eddie were taking good care of me and I trusted them. I left my car there, my insurance adjuster came the following week and they had a check by March 1st. They ordered the parts and as of Monday March 5th they began working on my car and as the younger front desk lady rudely pointed out during a telephone conversation the insurance company gave them 10 business day to complete the work and they intended on using all 10 days. The following week on the 8th day I called to check on my car and find out what time i could pick it up on the 10th day. Not only was the same younger front desk lady rude and disrespectful to me, she called me ""obnoxious"" because I said it was unacceptable that my car was not going to be ready in the timeframe it was suppose to be. The man working on my car, Richie, then got on the phone and told me he'll try to have it done by 4pm on Friday than hung up on me. I showed up on the 10th business day (though my car had already been there for 3 weeks and 3 days) ready to pick up my car. Basically a screaming match went down because my car was not ready and they wanted me to come back the following Tuesday. A man claiming to be the owner was yelling at me from across the room and called me a ""Douche"". The younger front desk lady told me to wait for her to get out of work at 5pm so she and I can go at it because apparently ""she"" felt disrespected! Every single one of them was rude, unprofessional and disrespectful. Absolutely no consideration for the fact that I was the victim of a car accident, that I traveled from New Jersey to pick up my car on time and that they were wrong for not having my car ready when it was suppose to be ready. The only friendly, considerate and responsible people who work for this company are Natalie and Eddie. They went above and beyond to help in this situation. The""so called"" owner is an a**hole and the younger front desk lady is a miserable, nasty b*tch! Don't bother with this place at all!!!!!
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