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Businiess name:
O2 Fitness Clubs / Falls
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Review by:
citysearch c.
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Review content:
This is the first time I've ever posted a review on here, but I am SO disappointed in the complete unprofessionalism of the staff at this club (Raleigh) that I had to post one. I joined the club and decided to go month to month to see if I liked it. I was told that there's a 30 day cancellation notice required, but that really, if I notified them by the 15th of the month, they would be able to cancel by the end of the month. On the 2nd of May, my friend (who joined with me) and I both sent e-mails asking them to cancel our memberships. My friends was cancelled with no problems and I assumed mine was, too. At the end of May I got a card from the club welcoming me as a member. I figured after a month, they should have had my name off the membership list, so I e-mailed again asking for confirmation that it had been done. The beginning of June, I got my credit card statement showing that they charged me for the full month of June. I e-mailed a third time requesting a call back. A few days later I called and asked for the manager, who wasn't there and I left him a voice mail, explaining all this and asking for a call back. I went on vacation for a week and when I got back, I called the manager AGAIN and left him another voice mail asking for a call back, to cancel my membership and to reimburse me for June's dues which they charged me. It has now been SEVEN weeks since I first started requesting they cancel my membership and NO ONE at the gym has EVER returned even one of my phone calls or e-mails. I think I have been more than patient and have still never received any communication from them at all. I'm sure at this point, I'll be billed in July for another month that I will have to fight with them in order to get it refunded. Assuming I can ever get in touch with anyone there. \r
\r
The gym itself is nice, but if you ever have an issue or want to cancel, be warned that you will never get anyone to respond to you.
Cons: No one responds when you have an issue, been waiting 7 weeks to hear from them
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