Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Sage Jewelers Inc
|
|
Review by:
citysearch c.
|
|
Review content:
I just had perhaps the worst customer service experience of my life. Sage was recommended to me by a friend for jewelry repair. A bit over a year ago, I took my wedding/engagement ring there because a prong was loose. After looking at the ring the owner, John, recommended more extensive repair replacing all of the boxes that held each of the diamonds (a total of 6 diamonds). I agreed to the repair upon his suggestion that the prongs were too old to repair. \r
To my horror, two days ago I noticed that one of the diamonds was missing out of the ring. I took it to the store just now, and had an awful experience. When I walked in, I explained to the woman working at the counter about the repairs done just a year ago. John was in the back and overheard. He asked for the ring, and immediately got defensive saying ""how could I expect him to honor his repairs from a year ago?"" He also said there were now 3 prongs loose. I AM NOT rough on my things. This is the nicest piece of jewelry I will ever own, and I take very good care of it. I pointed out that I had it for 16 years without a problem before I brought it to him. He cut me off and demeaned me several times, saying things like ""I ve been in this business 30 years, and I KNOW!"" and ""What do you want me to do melt it down and sell it?"" \r
I'm really not even sure what he meant by those comments. All I do know is that a SINGLE year of normal use should not be all one gets out of a jeweler's repairs. More than that, his attitude and demeanor were highly unprofessional and downright rude. At the end of his rant he gave me a very weak offer to leave the ring and ""he'd see what he could do."" There was NO way I was going to let him touch my ring with that kind of attitude. I will eat the cost, and go somewhere that customers are treated with dignity and respect.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|