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Businiess name:
THE FLORAL GALLERY P
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Review by:
citysearch c.
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Review content:
Flowers are inherently beautiful; my complaint is with the customer service I received from The Floral Gallery. I was delivered the incorrect flowers (via online order). Upon delivery of the correct flowers they took back the original arrangement with my card still attached. They returned my card but I was shocked that they took the original arrangement. The whole situation struck me as tacky and definitely lacking in customer service. If an error is made upon the part of The Floral Gallery in my opinion they should take the loss and leave me my flowers, not take them back after they were on my desk for a day and sell them to another customer. Poor service to me and to the unsuspecting next customer who will be delivered day old flowers.
Pros: Flowers are beautiful - regardless
Cons: Poor Customer Service and poor way of handling an error
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