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Businiess name:
Taylor's Steakhouse
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Review by:
citysearch c.
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Review content:
After an absolutely terrible experience during my second visit to this location (also been to the La Canada location), Taylor's has now lost any repeat value in my book. We planned a dinner to celebrate a friend's birthday, but instead we spent the evening trying to correct our dinner order with unapologetic management. When two of our five orders came out incorrectly (one being an incorrect order and the other being a barely chew-able cut of the coulotte), we tried to address the situation with the manager. But to our dismay and shock, the manager was unapologetic about the mistakes and refused our request to have the meals comped (rather, he suggested we ""take it out of the tip""). Eventually, we received some resolution to the situation when my boyfriend took the situation with the other manager (she finally comped the two meals and replaced the horrible cut with an actual coulotte). But needless to say, the entire experience left us with a bad taste in our mouths -- not to mention a loss of appetite and cold plates from the interruptions. \r
It is clear that the quality of this historical steakhouse is declining. This appalling experience is nothing like what my boyfriend and I experienced during our first visit over a year ago. It is unfortunate that the restaurant is being managed and serviced by those who are either inadequately trained or apathetic. Either way, Taylor's is not what it was once known for. \r
Also, a correction about the details -- the valet is not complimentary.
Pros: Traditional Steaks (that is, if and when done correctly), Casual Ambience
Cons: Service, Quality and consistency of steaks
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