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Businiess name:
Universal Appliance Parts
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Review by:
citysearch c.
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Review content:
This is a first rate company!! I ordered a glass cook top from UAP that was less than half the cost it would have been in Ontario Canada. I saved over $300.00 on this. I was going to order it from another online appliance parts company but got turned off by the bad reviews. Before ordering from UAP I did a Google street view and you can see their store. It's real not someone's home office. I called another appliance store in Beaverton that was listed in the yellow pages online and also a member of the local BBB and asked them about UAP and was told they were a good company. I called UAP 800 number before placing my online order to see if the phone actually was answered and it was. Based on all of that info and by placing a credit card order which you could always dispute with your credit card company if they never shipped the part I placed my order. When I ordered the part it was stated that it was back ordered but so was every other online parts supplier including a large name brand department store. After the 3 week estimated shipping date and still no part indicated as being shipped I called and spoke to Paul who said he would call the factory and check and return my phone call. The only negative thing I can say about UAP is that he did not call me back so I called the next day and spoke to Stephanie who told me the part was ready to ship. I got an email from UPS with a tracking number and it arrived exactly on time UPS ground from Oregon to NY for $10.00. and no sales tax!! UAP does not ship to Canada but I found a company in Buffalo that provides US addresses for only $5.00 per package. Google US addresses Niagara Falls. In Ontario this would have cost me over 2X what I paid for it online plus 13% tax. We drove the 1 hour to Buffalo today spent the day shopping on other good deals in the US and brought the stove top back and the border cop didn't even make us pay duty on it which would have been the 13% HST on the US price or about $40.00 which was bonus too. Thank you UAP!
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