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Businiess name:
Hem & Her
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Review by:
citysearch c.
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Review content:
I bought a Pronovias gown when I was living in LA last year, then I moved to Tucson and I was having a hard time finding someone to do ""outside alterations"" with my gown. I found Hem and Her online and saw that they sold Pronovias so I decided to call there, they agreed to take my ""outside alteration"". I went in and I thought things were a little 'off' with Joyce after she said they no longer did outside alterations and gave me a long drawn out speech about supporting local businesses and not going online. Being a native Tucsonan I ALWAYS support local businesses so I told her what had happened and she very reluctantly agreed to fix my dress. My Mother ended up buying her dress there too (unfortunately...read on). A few weeks later we come in and Joyce cuts the bottom of my dress (while I am wearing it!) and works on a pinning things here and there. Then another bride and her fiancee come in and they are looking for a specific dress, which Joyce does NOT have so she starts calling other businesses to see if they carry it. As the bride is getting ready to leave she says they are going to continue looking out of state in California. So I tell her that if she goes to California there is a store in Pasadena that I think may sell the dress she is looking for. Joyce proceeds to FLIP OUT! She starts crying and screaming at me about how I lost her a sale. Her husband comes out and tells me that, ""the costumer is NOT always right in their store"". In the middle of all of this Joyce is working on my Mother's dress and starts screaming that she is going to ""throw it in the garbage"" and that she doesn't know why she does this for people that are so ungrateful. I repeatedly apologized to no avail. She thought I lost her a sale but they didn't carry the dress the woman wanted anyway. After getting berated by her and her husband I walked out. Unfortunately, my Mom had already paid for her dress to get fixed with them and so she had to wait over and hour for Joyce to calm down and talk to her. The worst is that when my Mom went to go pick up her dress the zipper came off of it and it was sewed all wrong! She had to go back twice for it and it still looks ""not right"". After two zippers my Mom put her dress on, on the wedding day and the zipper broke again! In tears we had to find my Mom a dress at a department store on the day of my wedding!! Talk about stress!!! I checked the better business bureau and they have had several complaints about similar things in the last few years. I went to a different LOCAL Tucson store and not only did they do an amazing job but it was $100 cheaper and most importantly it was DRAMA free! This place is ABSOLUTELY TERRIBLE on all accounts!!
Pros: None Really
Cons: Terrible smell inside store & even worse costumer service
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