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Businiess name:
Insalata's Restaurant
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Review by:
citysearch c.
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Review content:
My parents have been regular customers of Insalata's ever since it first opened 10 years ago. I have never been hugely impressed myself, but last night's pathetic display of what they call ""customer service"" compels me to write a negative review & warn future patrons. My parents both ordered the Grilled Filet of Beef which was served COLD, but of course the plates were piping hot. My dad complained to our waitress & had the food sent back to be grilled again. The manager then came over merely to introduce herself & said, ""I understand you already sent your food back twice."" Huh? No, lady - get your facts straight. She then proceeded to tell us in annoyance that the chef was re-heating the food and walked away. An APOLOGY would have been nice. Insalata's management needs to learn that the words ""I'm sorry"" can do wonders to appease an upset customer. Instead, the obvious ommitance of any attempt at an apology further infuriated us. After I had already eaten my meal, the manager served my parent's entrees without uttering a single word & also carelessly spilled my mom's onion rings all over the table. As we were getting ready to leave, my dad apologized to our waitress to let her know that we realize that none of this was her fault, her inane response was, ""I accept that, but I don't like being yelled at & I don't appreciate the abuse."" I love how a legitimate consumer complaint turns into ""abuse"" these days. The manager came after us as we were 2 steps from the door & said, ""I have to ask you to leave as we have had a horrible experience with you tonight."" How laughable. The host boy also had to butt in & throw in his 2 cents. The night was just getting better by the second. I can understand that meal preparation can inevitably go wrong on occasion, but what differentiates a well-run restaurant from a badly run restaurant is how well they deal with a complaint. Insalata's fails miserably. We will never return to this restaurant, nor recommend it again.
Cons: Incompetent and exceptionally rude manager, waitress, and host boy
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