Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Exton Dental Medicine Assoc
|
|
Review by:
citysearch c.
|
|
Review content:
My wife and I were a little concerned when the dentist didn't poke around using his dental tool like other dentists had. He said to me that he didn't really need to poke around unless he saw something on the x-ray. I'm not a dentist, so that may very well be true. I just found it unusual based on my (and my wife's) experiences.
The real issue was with billing. I received composite fillings on two molars. All of my other teeth have composite fillings, and these were the last two that needed replacing. The doctor said that my insurance would cover their replacement because they were so old, but I suspected that they would only cover it partially because many plans won't cover composite fillings on molars, just amalgam fillings. The problem was that the Dentist received (and accepted) the payment for an amalgam filling, but didn't apply the provider-negotiated rate for an amalgam filling. This seemed wrong to me. I believe the honest thing to do would be to charge me the difference between an amalgam filling and a composite filling (plus my co-pay of course). This seemed like a reasonable position to me. In fact, I could have been convinced otherwise given the right approach. Unfortunately, the person in the billing department (Linda) was rather rude with me. She started off polite enough, but when she called me back after retrieving my information from another office, she had a different attitude. She started off by telling me that the doctor explained to me how the composite fillings might not be fully covered (which was not entirely true, but I already suspected anyway and is immaterial to my point). She then proceeded to talk over me a good 50% of the time. I couldn't really get in a word until she started telling me how I had a lot of amalgam fillings in my mouth. This was certainly not true, and I said that I had only 2 amalgam fillings before I came in, and now I have none. She the proceeded to tell me how I was wrong, and actually pulled out the X-ray. It seemed like she was trying to catch me in some sort of lie -- like I could somehow lie to my dentist about how many fillings I had and what kind they were. I explained to her that I had one crown, and zero amalgam fillings in my mouth now, and that they were all composite. I have no idea what her point was or why she even brought up the subject. She proceeded to tell me how they ""expected full payment"" in a rather rude tone, and at that point I just gave up the fight and told her I would not be back. I'm a pretty reasonable person, and I think I had a rather reasonable question about my bill. If they had just been more polite about it I probably would go back to them, but I don't have any need to give anyone with that kind of attitude my business. To be fair, everyone else in that office was exceptionally polite when I was there.
Pros: Location & Politeness of most of the staff
Cons: Had a bad experience with billing
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|