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Businiess name:
Santa Ynez Valley Coffee
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Review by:
citysearch c.
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Review content:
These days, coffee houses are ubiquitous on every major thoroughfare. What distinguishes the exceptional from the mundane (and inferior) are quality of service, speed of order fulfillment, price, and inventory variety. This coffee house rates a ""B"" for variety, but gets ""F's"" for service and order fulfillment. We've frequented SYV Coffee numerous times over the past two years. During slow times, one can get fairly responsive service at the counter. But because SYV Coffee is sometimes understaffed, and its young servers inattentive and disorganized, during busier times one can wait endlessly for one's order -- even if one requests takeout. Twice we've had to request refunds because the drinks never were made. Once we watched a server, lost in his own world of thoughts, chatting on a cell phone and idly tallying up inventory sales, even though a line of customers had formed. Also, due to bad seating design at SYV Coffee, one has to squeeze behind a long table to get to the fountain drinks. We've decided not to return to this place, for there are several superior establishments just a short drive away.
Pros: Nearby
Cons: Terrible service
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