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Businiess name:
A Matter of Fax
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Review by:
citysearch c.
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Review content:
I purchased an HP printer and 4 additional toners. After using what was in the printer for 6 months I discovered the toner they sent me was generic and it would not work in my printer. I called them and they said they would not only refund my money but would also pay for the return shipping. That was in May. Not only did I not get my refund as promised, they accused me of trying to rip them off. They claimed the toner I sent back was actually HP toner and refused to refund the money. Lucky for me they returned it so I was able to show proof it I purchased an HP printer and 4 additional toners. After using what was in the printer for 6 months I discovered the toner they sent me was generic and it would not work in my printer. I called them and they said they would not only refund my money but would also pay for the return shipping. That was in May. Not only did I not get my refund as promised, they accused me of trying to rip them off by. They claimed the toner I sent back was actually HP toner and refused to refund the money. Lucky for me they returned it so I was able to show proof it was theirs and not an HP product. I have decided to contact the Attorney General's office for NJ and OH as well as the BBB. If I did business this way I would be out of business. Please do not buy from them was theirs and not an HP product and they still refused to refund my money. I ended up talking to the owner thinking he would help. Now I know where the employees get their professionalism from. Do not buy from these people
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