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Businiess name:
Yellow Jacket Towing
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Review by:
citysearch c.
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Review content:
The police called Yellowjacket to the scene of my accident last summer. First, the driver (whom I later learned was the owner) took off with my car while I was talking to the police and did not provide me with a business card, contact information OR tell me where my car was being taken. There was food in my car at the time of the wreck, and I was frantic to remove it before it became a huge mess. The next day - a Saturday - I began searching for the ""secret lot"" but could not find it. A call to Yellowjacket gave me the owner's VERY rude daughter, who refused to tell me where my car was and only said that she would have her father call me when he returned home. Unsurprisingly, that call never came. Late Saturday night, a friend finally told me where the lot was. I went to the location early Sunday morning. It was an unsecured vacant lot on someone's private property. I was obviously not going to trespass, so I quickly called Yellowjacket to ask that they contact the owner of the lot (there was a house on the premises) and ask if I could take a trash bag to my vehicle (50 yards away from the road where I sat) and remove the food. The owner's daughter answered again and began yelling at me that I could not enter the lot. I told her I was not going to enter without permission and only wanted to remove the food from my car, nothing more, and she continued to yell. I told her there was food in my car, and she repsonded, ""I don't care!!"" First thing Monday morning, we called Yellowjacket and told them to get my car off their lot immediately - and they didn't do it until late that afternoon. Moral of the story? Yellowjacket will not give you access to your vehicle once it's been towed, even if it is an emergency; Yellowjacket will take your car and not even tell you where it's going if you don't keep an eye on them at the scene; and forget sympathy or customer service from Yellowjacket - as the owner's daughter plainly said, they do not care.
Pros: Came to the accident scene when police called them
Cons: Everything from that point forward
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