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Businiess name:
Captain Jacks Prime Rib
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Review by:
citysearch c.
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Review content:
From the reviews it seems like Jack's is a loveit/hateit kind of place. WE HATED IT! We went for our anniversary but were rudely treated after being told that an expired i.d. is illegal identification. (My wallet was stolen last week and I'm waiting on a new license in the mail.) TSA at LAX will take my expired i.d. but it's not good enough for the manager at Jack's! Refusing my id would have been only disappointing if someone would have offered to bring me something else to drink (iced tea? coke? anyone? anyone?), but no, we were ignored the rest of the night. The food was mediocre; I've had better at Red Lobster (and not paid $4 extra for a potato). Finally, they overcharged our card by $20! Mastercard will be hearing about this one! Good luck at Jack's if your not a good-ol'-boy from HB or Sunset!
Pros: Valet guy and waterboy were very nice
Cons: ALL other servers and manager were very rude!
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