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Businiess name:
Brown-Daub Chrysler Jeep Dodge Ram FIAT
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Review by:
citysearch c.
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Review content:
This place is like a bad fraternity party with the occasional fantastic employee.
I bought a brand new truck, which has since been in for electrical problems THREE times. The third time, they tried to charge me for a rental. I'm sorry, you want me to pay $30 a day so you can try to fix something that wasn't fixed properly the first two times after I spent almost $50K at your dealership? No, thank you.
Unfortunately, it seems like the sales department and the service department are on opposite teams, but the squeaky wheel gets the oil here (call the managers and they will take care of you), and in the end, my issues were addressed. It is my belief, however, that if you are truly devoted to the satisfaction of your customers, you don't make them argue to get the things to which they are entitled, which in my case is a vehicle with a lot of fun options THAT WORK PROPERLY.
Lastly, I must say that in the interest of customer service, if this were my company, I would make sure that the final person to have contact with the customers before they walked out the door (who is also ironically the first person with whom you speak when you call) was the friendliest and most smiley person I could find. Instead, I've mostly had to deal with an apathetic and sometimes just plain rude, young girl.
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