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Businiess name:  Landers Chrysler Dodge Jeep Ram of Norman
Review by:  citysearch c.
Review content: 
Who are these people and do they not understand the value of word of mouth advertising, or is making a sale at any cost that important? I was told they submitted someone with a better credit score than me (so I'd leave the dealership thinking I got a good rate?) to the bank, and that was a big turn off when I found that out. Very bad lack of communication, my deal with the bank went sour, they supposedly sold my trade in, yet haven't, 38 days later, paid it off to my bank. They dragged their heels, were not upfront or honest in my opinion. A simple problem that could have been taken care of weeks ago has left me feeling mistrustful and unwilling to ever do business with them or even a Dodge dealership again. Their GM has no social skills whatsoever. I have been talked over, told what I think doesn't matter, because they did nothing wrong, yelled at and told I was dense. This is what a supposed professional thinks of customers, that he can bully them around and he'll get the results he wants? I have had a teeshirt made up saying ask me about my terrible customer service experience with them, I plan on wearing my tee everywhere I go. I have also made a complaint with the BBB and would encourage anyone with a complaint to do the same. If you had a good experience with them, well yay! for you. IMO, dealing with them was and remains a big stupid waste of time, attention and energy. Still waiting to get my trade in back or have it paid off, and have them take their vehicle back.

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