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Businiess name:
Landers Chrysler Dodge Jeep Ram of Norman
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Review by:
citysearch c.
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Review content:
Went in to look at a specific vehicle for our daughter. Prior to driving the car, we were told it was in the range we were wanting to spend and if not, they could get it there. When it came to the final paperwork -They priced the car 8,000 over their ""make an offer"" price online - So, we went to another vehicle which the salesman recommended and promised it would be a little below what we were offering with our trade-in. He (Sunny) suggested the next car - and stated that as his father is a ""Co-Owner"" in the dealership - he could ""make it happen"" After working up the papers on this car, Jeep Compas, he came back to us and said that they made a mistake and the car was actually $21,000 - and they were losing money but would make a deal... still $3000 above what he originally said. Online the same car was listed at $15995 and customers were encouraged to ""make an offer""...I found this information online 15 minutes after leaving the dealership - as I was showing the cars to my husband. Upon relaying this information to the dealership and salesman, I was told that ""Sunny the salesman"" did not know the prices and he would immediately inform his father of the problem...I then contacted the manager and he in turn told me that I couldn't blame them for wanting to make the most on a car - even at the expense a customer. No apologies were given for the dishonesty or misinformation - The manager Sean claimed that what they did would compare to purchasing an item at ""Wal-Mart"" for $200 and then being upset that it went on sale a week later. Really, that's the best you can do Sean? Apples & Oranges..A sale is different than Blatant lies and misleading salesman! Very Poor Way to do business! This type of behavior will not warrant favor in Norman.
Pros: Friendly Salesmen
Cons: Dishonest - Do not stand by their word
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