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Businiess name:
NOVO Salon
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Review by:
citysearch c.
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Review content:
I have been living in Eugene for two years now and have yet to find a great hair dresser. After going on line and viewing the novo website, i figured from what I gathered I would be in great hands..based on the appearance of the website and the employee discriptions. I have had a hard time finding someone who will listen long enough to get a COMPLETE idea of what I am looking for as well as treating me like a person and not a dollar bill. I had a appointment with Loni that day and once i sat in her chair I could tell right off the bat she was not focused on my hair. My gutt told me run, but I decided to give it a chance. she went and got the foil along with the color and began applying. After the second piece of foil, she said she needed to go to the bathroom. She was gone for nearly ten minutes, the girls in the salon also headed to the back room. Minutes go by and I started to panic. her and a stylist by the name of chelsie come back and stated Loni could not do my hair because of her anxiety and reaction to caffine.....so chelsey would take over. I agreed, with a large amount of hesitation. My hair is bright blonde at this point..I tell her i want a vibrant, lighter blonde (golden blonde). Nothing bland. After she finished, the color was a tad off. I figured that with a few days of wash it would come off as a great color, (although it was bland and almost like i colored it myself). I go to the counter to pay, $130.00. You can imagine i am feeling a WTF moment. I pay and walk out the door...go home and look in the mirror. ""awesome.""
i call and ask if there is a way i can get a refund. I ask for a refund, the girl says she can do that, but she needs to call her boss....she calls me back the next day around noon and says no, she will not refund me. not even a partail. she felt as though she did a great job, but she wasn't the one who got her hair done or recieved the uncomfortable bizzar service. I did. It is easy for a hair dresser to say they are great but until they have an experience like i did and understand and listen, they will never be able to correct their mistakes and grow as a hair dresser. it is people like this who should not be hair dressers because they can not listen. I am not bashing all of the women at this salon, but I can tell you that their are good ones and there are bad ones. Make sure you are referred to this salon by someone who knows what they are talking about because you could end up jipped 130.00 dollars for a color which looks like you bought from safe way.
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