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Businiess name:
Salon l'Etoile Jenkintown
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Review by:
citysearch c.
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Review content:
I called to schedule a trial for my wedding and they put up stink because my maid of honor and my mom also wanted trials (which are full price, so why do they care?). Then when we show up, the stylist thought we were just getting up-dos for that night - she had no idea we were there for bridal trials and the confusion wasn't figured out until halfway into my hairstyle when she asked me, so how are you wearing your hair for your wedding? Then when I confusingly told her that is what she was doing - my trial - she was angry and bitchy because the appointments weren't for the right amount of time, and she doesn't do trials on Sunday, and she didn't know ahead of time, and she couldn't understand why my mom and maid of honor wanted trials. She made comments about how we should have come with a better idea of what we wanted (she's the stylist - heaven forbid I would want some advice)! and was snippy with my friend because her hair is short (""Normally, people who are in weddings grow their hair out""). She wouldn't really help us with ideas or recommendations - all she said was ""it's whatever you want."" She was very rude to my mom because my mom really didn't know what she wanted and was looking for help. After all that, she ended up doing a great job and we were happy with the styles (and her attitude finally improved), but when I called later to finalize my wedding day appts, the scheduler wouldn't schedule me because she was too busy that day. What hair salon is too busy to make an appointment? She was also very snotty and rude to me and asked me to call back on Monday. The woman is only there during my working hours and it is very difficult for me to get a minute to even call the damn place and when I finally get to, SHE is too busy to take my appointment when that's her freaking job??? You've got to be kidding me. I was very happy with the hair styles, but this place is truly aggravating and I will be going elsewhere that will treat me with respect.
Pros: good styling
Cons: rude, snotty, unorganized, poor staff communication
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