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Businiess name:
Frontpoint Security
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Review by:
citysearch c.
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Review content:
I have been a FrontPoint customer for more than 3 years now, and am very impressed. My initial experience was not promising, I admit. My first inquiry went unanswered, but when I sent another email commenting on their poor customer service I obviously hit a tender point, because they called me within 10 minutes and could not have been more apologetic. Chris, my initial contact, spent over an hour on the telephone explaining the system, and it sounded good so I placed an order. The box arrived within a few days and complete installation took nearly a half hour. Then, one call to the FP office and I was up and running. Their system uses GE wireless sensors, so installation amounts to sticking a small unit on the wall using the supplied double-sided tape. Communication with the monitoring service is via cellphone, so there is no possibility of being cut off by a burglar's cutting your phone line. In the past three years I have had two issues with the system. In one case a sensor failed and I called the FP customer support line and they led me though the troubleshooting process and we fixed tie problem right then. Another time I called because I thought I had a problem, but just after I finished dialing I realized that I knew the answer, so I hung up. Ten minutes later I received a call from FP - they had seen my number flash upon their screen briefly, and were just calling to be sure that everything was OK. Now - that's service! I have had a small number of false alarms: twice when my parrot climbed the curtains and screamed into the glass break sensor, setting it off; once a tree fell down right next to my garage and the vibration shook things off of the shelves, and set off the glass break sensor there. The only time I needed the system for real was when the hose to the washing machine leaked and began to fill the basement. The flood sensor that I have on my system alerted me, and I was able to fix the leak before any damage was done.
FrontPoint says equipment is easy to install, the monitoring is faultless and they claim to have great customer service - they are just what they say they are!
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