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Businiess name:
Bassett Home Furnishings
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Review by:
citysearch c.
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Review content:
I had some furniture delivered that I purchased from Selden?s Home Furnishings. There were two delivery people that came to my home that day. I know only their first names: Joe and Peter. I would like to share my experience with you that I encountered with these two young men.
To begin the experience, they showed up within the two-hour time frame that I was given. When they arrived, they came to the door and introduced themselves, assessed the spot in my home where I wanted the furniture placed, and met my dog?asking her name and petting her so they put her at ease from the get-go. They asked if it was okay if they left the door open while they went in and out getting my furniture set up. They made a comment about the condition of my wood floors (I just had them refinished) and they protected them well.
Okay, so far, good impression, but my experience only got better from there!
I had asked them if they would mind tipping the heavier pieces up so that I could cut and place furniture pads on the bottom of the pieces (they were delivering a very heavy dining table, heavy two-piece hutch, and six chairs). They informed me that they brought pads for me and would install them for me, and they did just that.
I was thinking that was great, but the story gets even better!
They not only spent time to get everything centered and in place, they took the time to move it around a bit until it was exactly the way I wanted it. I suspect they must have detected from the expression on my face that something wasn't quite right for me, and one of them asked if he could make a suggestion. He suggested moving things around just a bit. I figured it couldn't hurt to try it, and he was absolutely correct. I am happier with the configuration he suggested.
They also noted that one of the glass shelves on the hutch did not fit in the wood slot just right and said they would put it in their report and someone would contact me (I got a message last night that someone wants to come out to get it taken care of).
Joe and Peter were considerate, respectful, knowledgeable, careful, and just very good at what they do. They not only saved my husband and I some back-breaking work with trying to move furniture around, but they did it all with a genuine smile on their faces. I tend to have high expectations, and these two young men not only met my expectations, but far exceeded them. I would like to nominate them for any award that your organization bestows for outstanding customer service. They are a big asset to Selden's Furniture!
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