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Businiess name:
1800 Ny Carpet
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Review by:
citysearch c.
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Review content:
I just had my rugs cleaned by this company, and there were several things that make me question their business practices. Judge for yourself. I called them and they quoted me $50-$75 to clean area rugs. A guy arrived to pick them up, and he tells me that it would cost about $250 each! When I questioned the difference, he launched into a complex explanation of why I need the more expensive process. The price I was told on the phone is just for in-house steam cleaning, and that wouldn?t get them clean. I said thanks but no thanks. .Then about an hour later, the buzzer rings again. It is the carpet cleaning company there to pick up my rugs. I tell them someone already came, and they tell me that is impossible. These guys seemed decent, and actually had a pad with receipt forms printed with the company information. He thinks maybe someone from another company intercepted their calls (seems kind of far fetched). He said that the price was $75 per rug plus tax,. I gave them my rugs, and then thought?what have I done? I call the company, and they say that the guys who came second were the ones scheduled to come, but they have a lot of people working there. As promised, they called me when the rugs were ready for delivery. The guy then says ?It will be $162 CASH?. Cash? I said ? don?t you take credit cards? He says, ?yes, we do take credit cards?. Hmm..why did he ask for cash then? Later that day, they call and say that the tags fell off of some rugs so can I help identify them. I arrive home on the scheduled delivery date (a week later) to find a message from earlier that day saying that the rugs were not ready and they would have to reschedule -they had to do some touch up. Finally, the rugs arrive (they showed up early and tried to leave them with my cleaning person and get a credit card over the phone, but I refused). In the end, they did a good job, and the guys who delivered the rugs were nice, but all of this has to make you wonder.
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