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Businiess name:
DoGone Fun!
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Review by:
citysearch c.
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Review content:
I have had consistent, terrible customer service at Dogone Fun since I began taking my terrier mix there for playgroup a few months ago. I tried to go through the appropriate channels to deal with the problem (i.e. BOTH owners) and have gotten absolutely zero assistance. I, too, have had nothing but abysmal treatment from Wendy, the morning clerk. As has already been noted here, she has a terrible attitude and is rude to customers. When you have to drop off your animal first thing in the morning, like I do, it gets your day off to a bad start. You would not ever want to leave your dog in the care of someone like this. My dog has a high level of anxiety but does extremely well in comforting environments. There is honestly never a single time that I've dropped him off that he did not bark in protest, and he is always incredibly hyper when I pick him up, like he can't wait to get out of there. That was a sign, to be sure, that all is not well there but I continued patronizing the establishment because it is close to my South Loop home and I have tried, mightily, to give them the benefit of the doubt. Today was the final straw. In addition to having to deal with the rude desk clerk first thing in the morning, they also -- for the second time -- threw away my food bag and didn't bother to even give me a report card today for my dog, which is supposed to be standard. Inconsistent. Not to mention, the clerks badmouth each other and the trainers. Dogone Fun is a loose, messy ship and not a good environment for anybody except perhaps their handpicked favorites (i.e. people who either board their pets or get long-term packages). The funny thing is, I have hesitated getting a package because of the continued poor customer service I received. If I -- or my dog -- had ever once been treated like a valued customer, I would have been happy to continue using them. But I honestly would not recommend Dogone Fun to anybody. Go out of the neighborhood or to Pet Particulars.
Pros: Large running space, location
Cons: Terrible customer service, poor response from management/ownership
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