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Businiess name:
Golden Scissors
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Review by:
citysearch c.
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Review content:
I went to Golden Scissors based on the recommendation from a close friend who has been getting her hair done there for many years, along with her mother and sister. They must have had better experiences than I did. The customer service was mediocre at best. My stylist spent more time talking to the other stylists than to me. She did a great job on the cut, but my color was a LOT lighter than what I asked for - and she took the foils off the first time she checked them and afterwards my hair felt dry and damaged (that was the second time in a year my hair had been colored or blow-dried - there was no pre-existing damage). I don't think she checked it soon enough.
The cut was great - definitely the best part of my experience and the only reason for the second star. When I went to pay, I mentioned the special advertised on their website where a new customer gets a discount in addition to the person who referred them. On the website, it states ""In order to thank our established clientele, we would like to offer them $20.00 off their next service for EACH adult friend or family member they refer to our salon ($10 for men). There is no maximum discount for this offer. Please make sure the new client communicates the use of this offer to her stylist and/or receptionist AND let that person know who referred her at the time of service. We'll also extend a 25% discount to the NEW client for their first visit. We sincerely appreciate our clients for their referrals. This offer is not available on Saturdays."" I had communicated this to my stylist as well as the receptionist. The receptionist checked with someone and I was informed that I needed to show them a special referral card. I told her that I did not believe the website stated the need for a referral card and I was dismissed with, ""Oh, the website hasn't been updated in a really long time."" I was charged full price. (And I was there on a weekday, not a Saturday.)
I did not press the issue at the time in case I had misread the special on the website so I went home, checked it again, and found I was correct. I called the salon and was told the owners were both busy and would call me back, which they never did. To me this is false advertising - dishonest and just bad business. I will not be going back to the salon and I will not recommend it to anyone else.
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