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Businiess name:
Red-Red-Red
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Review by:
citysearch c.
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Review content:
I found the staff to be very friendly- but unfortunately I left the salon in tears. A few months ago I made an appointment (after receiving a recommendation from a friend) just for some simple blonde highlights and trim. I just recently had a baby and was feeling a bit down, so I wanted to freshen up my image and try somewhere new. The trim was ok- nothing groundbreaking. However, the highlights TURNED MY HAIR ORANGE. I was so mortified- they still charged full price-over 100$ (which seemed a lot higher than the price they quoted me on the phone) and made no attempt to fix it. All she suggested is that I try and get used to it, and it looks like people will think it was that color on purpose. She said it looked ""cool"". Um, no, it looked like a bad dye job. Any professional would know that even though you have a next appointment coming in, there are 3 things that would have fixed the situation. 1. None of the coworkers were busy and could have taken some time to fix the mistake. 2. DO NOT charge the customer full price (I spent ANOTHER 100 at another salon to fix it with a proper colorist) 3. Take less than one minute to walk over to the schedule book and offer an appointment to repair the damaged goods you created. I will never return and certainly never recommend this place for anything other than a friendly smile. My friend who referred me saw my hair, and has also found a new salon who knows how to manage their business properly.
Pros: Friendly
Cons: Service, Management
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