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Businiess name:
Belle Meade Premium Cigars
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Review by:
citysearch c.
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Review content:
I could not agree with ""cyrusthecat"" more! I had an almost identical and equally disappointing experience. My advice to anyone is to shop elsewhere. If you must shop there, only buy items off the floor and don't expect any level of customer service if there is any issue with the item(s) you buy. Do not buy anything from the Gallery of Belle Meade that needs to be ordered! It is now September 2007 and the store has yet to deliver merchandise that I ordered in February 2007. It has been almost seven months; the store is holding my deposit of roughly 62%; and I have little to no confidence that I will receive my merchandise. What is most disconcerting is that I'm working with the owner, someone you would expect to care deeply about his level of customer service and reputation. After going through this experience and being new to Nashville and a new (now former) customer of this store, I have asked some long-time Nashville residents and some reputable local home furnishings store representatives about the Gallery of Belle Meade...Everyone I've talked to has said that the store has some beautiful things on the floor, but that their customer service is horrible. I would go as far as to say that the owner lacks any professional integrity. I am the first to applaud great service and the last to publicly post such comments, but that is how strongly I feel about the Gallery of Belle Meade!
Pros: Large floor selection of beautiful furniture and artwork
Cons: Did not deliver furniture, terrible customer service, had to fight to get my deposit refunded
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