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Businiess name:
Gwinnett Ob/Gyn Associates
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Review by:
citysearch c.
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Review content:
I recently moved to the area and made an appointment to be seen here and was newly pregnant at the time. They scheduled me to see a doctor and have an ultrasound (1.5 hours apart - which should have told me something). Anyways,about a week after making the appointment I was out of state and ended up having a miscarriage and a D&C at another hospital. I returned and called this office to let them know I wouldn't need the ultrasound appointment but still needed to follow up with an OB. The office staff member I talked to told me she had to cancel my appointment and couldn't let me have the appointment I had scheduled b/c it was for an OB patient and I was not an OB patient. She also told me that they couldn't schedule an appointment for me until they saw my medical records confirming the D&C b/c they had to make sure they made the right appointment for me. When I wanted to talk to someone else she transferred me to another staff member who asked me several questions and told me the same information that I couldn't have an appointment with a doctor there until they had my medical records and that I couldn't have that same appointment b/c I wasn't an OB patient. As it was only 4 days after my D&C my hormones were all over the place and I started crying. I was then told I was being irrate with her as I had been with the previous staff member. I asked to speak to the office manager who then preceded to tell me that they had to talk to a doctor to find out what kind of appointment I would need. I proceded to tell her that I didn't appreciate being told I was irrate when I was dumbfounded and upset and that the office staff needs to talk to patients in a more appropriate manner. I also questioned why a group of this size would not know what kind of appointment to schedule for someone who had recently had a D&C and needed to follow up with an MD. I also asked why it was being implied that I either didn't know for sure if I had a D&C or that I would possibly be lying about having one. She of course just replied that they needed to find out what kind of an appointment I would need. She wanted a phone number to call me back at and then wanted to ""get off the phone"" as quick as possible it seemed. I found another OB group to see in the same office building and they were quite willing to schedule me an appointment and even knew how! Imagine that! The MD's at Gwinnett OB-GYN associates need to teach their office staff to be professional, courteous, and polite. Apparently, they also need to teach them that people who have D&C's still need to be seen by an OB medical doctor for a follow up appointment.
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