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Businiess name:
Chambrel At Roswell
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Review by:
citysearch c.
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Review content:
beautiful, the staff is wonderful, but the management is horrible. My mother has lived at Chambrel for almost 3 years now. Management has changed numerous times, but unfortunately not for the best. There is constant turnover is staff and when there is a great employee, they suddenly disappear. The business office manager was promoted from a housekeeper position (with no management training or accounting education). He is a nice young man, but unable to handle a 300 unit community. The rent is consistently incorrect. There was never a problem with our bills until he became business manager. It is almost impossible to reach any of the directors. Their staff is wonderful and must do most of thier work because they are the only ones to return calls and solve problems. I have numerous problems contacting and getting any information from the engineering director. The activities lady never returns phone calls and was very rude when I tried to plan my mother's 90th birthday party- at my expense. Overall... the young men and women that work at Chambrel are very dear to the residents and work very hard to help them in any way. The building is very old and is popping up with leaks at almost every rain. However, the community has been renovated and looks beautiful. My mother calls Chambrel her home and has more friends than ever. She is very active and attends many of the events throughout the community. We thought about moving her due to the management and turnover, but my Mother is happy with her frineds and doing well at Chambrel. My advice is to be cautious of the management staff and follow-up with anything suspicious. Chambrel advertises ""senior living"" but the reality is that the residents are 80-90 years old.
Pros: Beautiful Large Community for Active adults
Cons: Engineering problems, Business Management Office and Bills
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