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Businiess name:
901 Sounds Car Audio & Alarms
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Review by:
citysearch c.
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Review content:
On behalf of 901 Sounds, My name is Muhammad Ayesh. co partner. i'm really apologetic for any miss understanding or confusion you may had . When you arrived and spoke to james ( your salesman)about the issue you were experiencing , which was ( both of your aux power port had no power). james wasn't able to diagnosis your issue just by talking to you. he advised you there was a shop fee for the diagnosis. you agreeded. when james ( saleman) pulled your vehicle around we had 2 customers ahead of you.it took us about 45 min to clear up the service area before we could diagnosis your vehicle. james( salesman) explained your issue to our tech who diagnosis your vehicle, and found 2 blown fuses. by the time he checked all your circuits, he found 2 blown fuses and replacing them with 2 new fuses. which were the factory recommendation. after finishing up the dianosis, Tech pulled the vehicle out of the service area and finished up the job. both aux power ports were working. We later then assured the customer the problem was fixed. Mr. Ashokkumar went out to his car and plugged up his aux power / usb adapters in to car aux ports, then blew the fuses again. After looking at what kinda of power the customer was pulling from his factory aux ports, our tech replaced both blown fuses with high amp fuses that can handle more current flow.. we normally don't like to do that because thats not what the car manufacture recommends. The customer has a point, it did take us 5 minute to replace his blown fuses. its because the technician knew where all the fuses were after his diagnosis was done the first time. the specification on Mr ashokkumar portable navigation ( which was plugged in to his first aux power port on the car 5 amp pull ) and his usb adapter (which was plugged in to his second aux power port only pulled 1-3 amp pull) blew out the both of our fuses we replaced. the specifications on your products are not accutae. if they were you obviosly wouldn't have had this experienc. we increased the fuse pull for 5-10 extra amp incarse your devises are pulling more power that they are rated . I hope this explanation helps you understand why it only took us 5 minutes to replace your fuses after we originally fixed your problem in our srevice area. We performed a service for you and you approved it. the service was done and your issue was fixed. i be waiting for your dispute, and ill respond and forward this letter to them as well. I'm sorry you feel cheated, but again i hope you accept this explanation. Muhammad Ayesh (partner)
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