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Businiess name:
Southern Hearth & Patio
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Review by:
citysearch c.
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Review content:
I have bought a complete unit from this place. It worked fine for the first cold season. Then the pilot light started to turn off. I called the place for service & the first open is more than 10 days ahead. They came & claimed the pilot needed maintenance even if it has not been more than a year since it was installed. The 2nd issue is they claim problem is on the down draft of the fire place. so the didn't honnor the warranty & i had to pay. 2 days later the same problem started again. I did everything like what the tech did when he came the first time, still not working. I called for service again I was told I have to wait 15 days for service & the clerk insisted that if they do the same thing again they would charge me again. So far, no fire place working after spending over eleven hundren dollars a year ago. what really surprised me the most is the 1st time i needed service from this place, it has been terrible. The 2nd time I called same issue it doesn't matter that They just work on this problem I still I have to wait 15 days. I called a different place & they will be here in 2 days to fix the problem. you guessed it, I will use someone else & don't have to wait 15 days.
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