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Businiess name:
Fort Knox Security
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Review by:
citysearch c.
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Review content:
Let me give you some stats...Fort Knox Security is owned by Henry Weaver, the same person who owns Turfco Pest Control (another terrible company). They have been investigated by the state of Tennessee, and the BBB has well over 100 complaints against them. The BBB has issued multiple consumer alerts against these companies, but for some reason, they continue to be up and scamming.
My experience: I should have known when it took five tries (and over 8 hours of my life) for them to actually come to my house in the 2-3 hour time slot they promised and install my security system. I never had any problems once the security system was installed, but only because my home was never broken into. We had a phone line installed only because the system needed it. One day we discovered that the line wasn't working, we called the phone company and they said our line had been disconnected for months--Fort Knox never notified us of this and I truly believe that they were never monitoring our home. I was tempted to set off the alarm and see if they would even call! The fine print on the back of the contract basically says that they aren't promising ANYTHING--they may not even respond to your alarm! They do not call the police or send someone out. I don't know what they do exactly, besides take money every month.
Finally, after moving we had to cancel our contract (fine print on the back says you HAVE to send a letter of cancellation or else you will continue to be billed). They require payment in full for the remainder of the contract. After finally getting them to send our statement, we sent in a check. I was promised our account would no longer be billed. Surprise! It was billed and my cancellation check was cashed. This was no accident, if you read other reviews and the complaints on the BBB. I have spoken to someone today and she says they will credit my account back and I will no longer be billed. I am canceling my bank account and speaking to someone at the bank to ensure that Fort Knox will no longer get a dime from me. BE WARNED!
Cons: Everything
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