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Businiess name:
Pat's Pizzeria
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Review by:
citysearch c.
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Review content:
Our office ordered lunch today from Pat's Pizza. We ordered a Chicken Cheesesteak Wrap with Lettuce and Tomato. When I returned to the office, I opened our order and noticed that we did not get a Chicken Cheesesteak Wrap, we were given a Grilled Chicken Wrap. I phoned Pats to make them aware of the problem and I was transferred to the ""Manager"", GEORGE. George informed me that we received the correct order. When I told him the order I picked up was a Grilled Chicken Wrap and that the receipt attached to the bag also stated ""Grilled Chicken Wrap"" he informed me that the wrap was correct because he put cheese on the wrap. (I guess he thinks that a Chicken Cheesesteak Wrap is the same as a Grilled Chicken Wrap) Again ... he is the manager. I informed him that I did not order a Grilled Chicken Wrap, I ordered a Chicken Cheesesteak Wrap. He again, informed me that they are the same sandwich. I told him it sounded like he was angry with me and he told me ""Then you tell me how you want the sandwich to be cooked"". Come on .... your the ""manager"", He actually took the original order by phone .... YIKES!!!. Anyway .... I informed him that I would not be returning to his restaurant and he said that was OK with him. What He Should Have Said Was .... I'm very sorry your order wasn't correct, we can make it up to you with a new sandwich or a credit . But I guess his $7.19 sandwich is more important than a satisfied customer. Our office will not be returning to this restaurant. I will order from Nick and Joes (302-292-3736), Seasons Pizza (368-1515) and / or Park Deli (368-0149). I have removed ALL the Pat's menus from our Lunch folder and I will inform our Pharmaceutical Reps (who bring us lunch once a week) NOT to EVER order from Pat's Pizza on ELKTON ROAD !!!!!!!!!!!!
Cons: POOR MANAGEMENT
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