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Businiess name:
Big Creek Pet Hospital
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Review by:
citysearch c.
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Review content:
I took my male cat to Big Creek exclusively to have his fur shaved around the lower belly and hind legs. I was told the procedure could only be done under anesthesia and it would cost $150, possibly less, as he just needed a partial shave. I was given a sheet to write exactly what I wanted. I specifically wrote ""a light shave around lower belly and legs"" and I circled the drawing of a cat on that sheet, pointing to the areas that needed to be shaved. When I picked up my cat, he had not been shaved AT ALL, and Big Creek insisted on charging me $274! They justified the price by claiming it included 45 min of brushing and blow drying!!!! I stood my ground and refused to pay more than $150. They would not show me my cat until AFTER I paid (hostage situation). Only then did I realize his fur was still wet, and some of his fur was still matted! Neither Dr. Fagan nor anybody from BCAH return my messages. I still do not understand why they failed to do what I requested. As a result, I paid for an expensive and uncessary shampooing, and also submitted my cat to a totally unnecessary medical procedure. The BBB will get my letter and so will the Middleburg Heights Chamber of Commerce, and the State of Ohio Attorney's Office.
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