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Businiess name:
Universal Appliance and Kitchen Center
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Review by:
citysearch c.
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Review content:
I am very satisfied with Universal Appliance and Kitchen Center. The ease of ordering and detailed description of the items was certainly very helpful. Their web site is very well organized and very easy to navigate. Shipping was prompt and e-mail confirmations were also very prompt. I usually don't like to order on the Internet, especially large appliances, but I decided this time because I couldn't find better price locally. After I placed an order I received an e-mail confirmation of my order. A few days later my range was shipped and arrived in excellent condition. When I called to inquire about a feature of my new range the sales representative at Universal was very nice and knowledgeable. He was able not only answer all my questions but also walk me trough some very unique features of the range. My experience with Universal Appliance and Kitchen Center was absolutely great, so I would definitely recommend them to friends and shop there again. It's very difficult to find dependable people these days, especially who carry a full line of appliances and I am glad that Universal Appliance and Kitchen Center is one of them. I don't usually like to rate merchants, but I decided to do it this time because I had great experience and I am very satisfied. About 2 weeks ago I called Universal Appliances to repair my refrigerator. When I called to schedule an appointment, customer service representative was very helpful and professional and had scheduled the appointment for the same day, which was very convenient for me. When the repairman checked the refrigerator, he honestly suggested that it was not worth repairing, since the unit was old and one repair would lead to another and the cost of the repairs might add up to the price of a new unit. He suggested for me to visit Universal Appliance and Kitchen Center's showroom in Studio City. I went to their beautiful showroom and bought a new refrigerator for a price that was very competitive compared to other stores. The sales staff at Universal was very attentive, professional and knowledgeable. I had all of my questions answered regarding the features and durability in different models of refrigerators. They even applied the $59 trip charge that I paid to the service technician towards the purchase of my new appliance. I will definitely consider Universal Appliances as my number one choice for my next appliance purchases or repairs.
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