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Businiess name:
General Appliance Repair
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Review by:
citysearch c.
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Review content:
My fridge broke and I googled to find a reputable and trustworthy company to fix my fridge. GAR's website came up and when you visit their website, it looks very professional. However, it was not in reality. First of all, they say the technician would come between 3-5pm. He didn't show up until 4:50 pm. Turned out they had gotten the wrong number (duh!). Then the tecnician who showed up didn't look professional at all. He came in, asked what was wrong, while I was explaining, he ordered me to take eveyrthing out of the freezer and stopped listening to me. Then he looked at it for like 30 seconds, and gave me a quote - $225! I wasn't happy at that point, and mentioned that there was the 30% discount on labor advertised on their website. He then says the quote he gave me already included the 30% discount. (Yeah, right!). When I demanded a breakdown on how he came up with the $225 and which part is labor and which part covers the parts to be replaced, he started giving me random numbers, basically trying to substract from the full 225 he quote me on. When I tried to argue with him, he even tried to lecture me how most customers just accept the quote without asking him to break it down. (What a lie!)
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