|
Review content:
If I could give 0 stars, I would. Before you decide on where to go for your wedding or formalwear purchases, please take the time to read this review of my experience with Cincinnati Bridal and Formal. My recommendation to anyone is GO SOMEWHERE ELSE! Yes, they have beautiful merchandise, which is displayed in a very inviting fashion. A new bride-to-be would be enticed to enter the store thinking that the buying experience here will be as magical as the merchandise they carry. However, in our experience this store was anything but magical. and the staff and management did not take responsibility for their careless mistakes. They did not display the integrity, trustworthiness and honesty I would expect from any institution I do business with, especially when making the most important purchase for a wedding day, the dress. For our purchase, Cincinnati Bridal and Formal exhibited neither honesty nor integrity, and it is my hunch that this is may be the way they do business in general. At Cincinnati Bridal and Formal, my daughter, who is educated and a successful business woman, tried on the dress of her dreams and proceeded to get measured by one of the sales associates. Based on the measurements taken, she was told that if she orders a petit size, which is three inches shorter, the dress will be the perfect length for her in 2-inch heels. She ordered the dress based on the instructions given by the staff at this store, and later bought her 2-inch shoes accordingly. The gown had intricate lace at the bottom of the dress and a gathered torso. When the gown arrived in Orlando for her destination Disney Fairytale Wedding, it was almost 4 INCHES TOO LONG with shoes! Because of the way the lace is at the bottom of the dress, we consulted the owner of a bridal shop here in Orlando on how to go about shortening the dress. She said that it might be possible to shorten the dress, but that it will take her many hours to do the work. Her initial quote was about $300, but she said it would most likely be much higher. HOWEVER, the issue here is Cincinnati and Formal and the lack of acceptable customer service I received. Having had trouble with the promised delivery date of the dress (it was supposed to get here by 12/28, during the time my daughter was in Orlando for the holidays but arrived January 7th instead), she booked a flight to Orlando to have the dress fitted. This was the first expense we had at the cost of the inefficiency of Cincinnati Bridal and Formal. Then we had the ordeal with the dress length. I decided to call the store manager, Tina, to let her know the problems we were having. Immediately, she was arrogant and on the defensive. After I explained our issue with Tina, she immediately belittled my account of our experience and said that the dress cannot be ordered at custom lengths and their staff informs the customers of this. As I said, my daughter WAS NOT told this, and she would be able to understand if she was told that the dress she ordered would have to be hemmed based on the measurements THEY took! Tina discredited my account of the incident, and basically said, TOO BAD! She did not accept a shred of responsibility, and told me it was what it was. When I told her I would be writing an online review, she did not seem concerned. I hope nobody else ever has to be treated and spoken to by Cincinnati Bridal and Formal in the condescending and arrogant manner my daughter and I wer
Pros: Merchandise is good if they can take correct measurements
Cons: Will not accept responsibility for their errors. Very rude.
|