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Businiess name:
Bridal & Formal
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Review by:
citysearch c.
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Review content:
Terrible experience. I read the reviews and thought of course those with a bad experience would write about it and that it may be isolated incidence. Boy was I wrong! Here's the list of what happened: Quoted cheaper price, charged higher price; received dressed 2 weeks late in the wrong color; I was told there would be a 2 week rush for the correct color but when calling the day before I was to pick them up to ensure they had arrived, I learned they had not even started making them (if I hadn't called I would have shown up for them the next day); then I was told I wouldn't received them until an additional 3-4 weeks. No compensation offered for all their errors. Hope (bridesmaid manager) is an absolute nightmare to work with. I have left 3 messages for Andy Starr (the owner) who has yet to give the courtesy to respond. Customer service is terrible. The ONLY positive I can say is that I was treated with a friendly attitude by Ashley & Angie (I think those were their names). Save yourself the stress, go elsewhere.
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