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Businiess name:
Century 21 Department Store
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Review by:
citysearch c.
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Review content:
While Century 21 has great selection, the employees who work there are the rudest I have ever encountered in a retail experience. Recently, I bought a shirt at their Brooklyn store. On the day that I went to wear it, took the tags off, put the shirt on for 5 minutes and then realized that it had a hole in it. When I went to the store to return the shirt- they accused me of lying and told me that the shirt had been worn. I said yes, it has been worn- for 5 minutes! Needless to say, they refused to allow me to exchange the shirt. It only cost me $15 dollars- but the insult to my integrity cost me a lot more. I do not enjoy shopping in a store where I am accused of lying. Furthermore, I do not recommend shopping in a store that is willing to accuse a customer of lying instead of taking responsibility for their faulty merchandise.
Pros: good prices
Cons: rude employees, too crowded, terrible customer service
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