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Businiess name:
Century 21 Department Store
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Review by:
citysearch c.
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Review content:
Customer service is the worst of NYC department stores. While shopping in NYC store there was a repeated announcement they were offering free delivery for shoppers who resided in Manhattan. When I requested my purchases be delivered as per their repeated announcement, the clerks insisted there was no such policy. After being referred to various registers and waiting on lines for almost an hour I demanded to see a manager. The manager also insisted there was no such policy as free delivery. At that very same moment the announcement came over the store PA system. The obnoxious manager claimed he was not responsible for an error made on the PA system. I demanded they honor the stores announcement. After another hour, and repeatedlly hearing the announcement for free delivery several times, the manager was able to arrange for the delivery. All the while the store manager complained to me how I was holding up the line. While most of the clerks are friendly, the stores management is not. Frankly, this store is not worth the time or effort.
Cons: Consistently obnoxious management
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