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Businiess name:
Pump'n' Jump
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Review by:
citysearch c.
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Review content:
It all started when we walked through the door,( for my daughters 4th Birthday party.) This man was at the front entrance and quite upset because I had brought extra juice box's, and balloons! (I booked this party a month and a half ago) When I put down a $50 deposit they asked me if I would like for them to supply the cake? ( for an additional $30 on top of the $279.00 I was already paying!) Even though, the web site for the Independence Mall said the cake and goody bags were included in the price! Anyways... This man who I've never seen there before was acting like a brought my own bounce House and set it up in his facility! He was going on and on. Made me take the juice box's out to the car! This man lingered around us the entire party and made the kids uncomfortable! I have him in just about every picture just standing right by our party! Then the kids come in for pizza/ cake and he sends in one of his teenager staff members over to cut ALL of the kids wristbands off!! We were never told this was the procedure, and when I went to front desk to ask, the other teenager at desk he said "" No they aren't allowed to do that!"" Then the big Boss MAN CAME OVER AND SAID "" THIS IS PART OF OUR NEW RULES! Never in my life have a meet such a mean, unprofessional man! Had I known how there new policies were I would have walked in w all 13 children payed per head witch would have been only $130, and walked to the food court for pizza and brought my own cake. ( Witch I did anyways!) and saved myself $150!!! This place was a whole lot of fun the several times I walked in and my daughter played for 6 straight hr's, but apparently when you pay for a $300 party the kids literally get kicked out at the 2 hr mark!!!! Not even the Birthday girl could take one last jump :-(!!! All of the kids were upset because NO ONE made us aware that as soon as they came for food they would be kicked out! So some of them ran out anyways because I said ""ok guys I guess you can take one last jump."" The staff then blocked the entrances of all the bounce houses and they were escorted off the platform!! These are 2 and 3 yr olds I'm talking about! EVERY parent there was literally horrified.. Parents started to com plane and the Owner guy called mall security on us!!! He then followed us out to the parking lot and was insulting us verbally, and very confrontational!! Basically it was a 3 ring circus! I have never been so embarrassed/ upset before in my life! It clearly stated on the independence mall web site that "" they ""set up , clean up and all you have to do is show up"" This was all together an awful experience I would NEVER recommend this place for a party to anyone!! It's really to bad the man who runs the place has no patience for young children, bad manners, and should probably learn how to be professional! The sad part is my poor daughter's big day was ruined by this man, and now I'm so pissed I will never return to give that man any more of my $$! Witch is totally upsetting to my daughter, bc it is the only indoor play place around us!
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