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Businiess name:
J Edwards Great Ribs & More
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Review by:
citysearch c.
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Review content:
This was my 3rd time going to J Edwards for dinner. This time I brought a friend whom has never eaten here before. At first I was excited to introduce him to this restaurant given my previous experiences there. However, our experience ended up being a big disaster. We were promptly seated in the front section of the restaurant and our waitor arrived quickly to take our drink orders. Several minutes later he returned with our water. We then ordered our entrees. I ordered a side salad along with my entree. About 15 minutes passed with no sign of our waitor. Apparently he had other table far from us, at the back of the restaurant. The salad finally arrived and he made no mention of being sorry for the wait. He disappeared again, this time for about 20 minutes. I had long finished my salad and our waters were empty. I could see him running around in the back, not once coming to our table. In the meantime, the table next to us had their server (a different one) come to their table several times. They ordered their dinner after us, yet somehow finished theirs before our's even arrived. I could understand the delay if I had ordered something exotic, however, all that I ordered was chicken and rice. Our waitor never returned. At this point I was fed up. I went to speak to the manager/owner, both of which were sitting at the bar chatting with each other. I politely asked them if I could pay for the salad and then leave as we had had terrible service. The owner got agitated and upset. Not at the server, but at me. He questioned my explanation and reasoning for wanting to leave. It is one thing when a server give you an attitude, but when an owner does it is insulting to say the least. The manager/owner never apologized, never offered for the dinner to be comped. He simply said ""have at it"" motioning us towards the exit and added ""if you would like to try us again that would be fine."" I replied, ""I don't think that will happen.""
Pros: Food (If you ever get it)
Cons: Terrible Service, Terrible Management/Ownership
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