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Businiess name:
A Salt & Battery
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Review by:
citysearch c.
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Review content:
I really wanted to like this place.
The food is okay, but an online ordering experience really put off me off to how poorly the place is run, and the terrible customer service they have.
I placed an order through Seemless. After my 60 min wait time, it never came. After a few phone calls I was told ""someone would call me back,"" which, of course, never happened. I ended up sending an email about it and this was their response:
""We looked into this and we can find no reason why a delivery to an address so near to us would have taken so long particularly when it was a relatively quiet business day for us. We can only suggest that perhaps you were distracted and that your wait was not as long as you originally thought. Please do take it up with Seamless Web if you feel it necessary.
Best regards,
Dewi Williams""
I mean, it's $12--I don't need it, and it's not a big deal. My issue is with them being terrible at customer service and not even acknowledging there was a problem. Them assuming that I was ""distracted"" is really hilarious; really?
I hope Dewi and the team get their act together, or at least learn basic customer service. If I'm going to get treated like crap, I might as well go somewhere else and at least get better food.
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