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Businiess name:
Porter and Frye
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Review by:
citysearch c.
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Review content:
Went in for dinner. had made a reservation the previous day with a credit card.
They day we went in for dinner they said we had no reservation so we could not eat. The dining room was nearly empty, yet they offered us a seat at the bar.
We assured them taht we did indeed have a reservation and showed them the card and asked them to verify as we had reserved the private dining room.
We again were told that we did not have a reservation, and that we could sit in the loud bar.
We refused, and the manager said that there was nothing they could do about it---eveen though the dining room was empty.
We left miffed at the flub.
The next day we noticed that our credit card had been charged as we did not call to cancel our reservation!!!!!
We called the manager; demanding to know why we were charged after the exact same person told us we did not have a reservation.
We were offered no apology. We were simply dismissed as ""no-show's.""
Ultimately we got the problem worked out, yet it was like pulling teeth.
What nerve.
No wonder this place is in bankruptcy.
They have no idea what hospitality means.
It felt like I was at a DMV office with a hostile overworked clerk.
We were very well dressed, and eager to try the food.
We left feeling sad as it was our anniversary, and they tried to fleece us.
Never eat there!!!!!!!!
Pros: not a thing
Cons: Service.
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