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Businiess name:
Trim Classic Barber & Legendary Beauty
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Review by:
citysearch c.
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Review content:
After reading all the rave reviews about this place, I booked an appt for my niece and me to get our hair colored and cut on Sat 4/12. When we arrived, they could only find my niece's appt and not mine. So I had a seat and they came back to me about 5-10mins later and said that the girl I was booked with was no longer working there and they need to reschedule me. They called my niece to reminder her of her appt, but never called me to let me know that I needed to reschedule. They could have even called me that morning before I left to drive downtown to get my hair done. They offered little apology and no discount or anything for their error. I consider this poor customer service and you would have thought that if they weren't going to call people to reschedule, they would have had another stylist there to cover the clients. Poor, poor customer service.
Pros: parking was convenient
Cons: poor scheduling and customer service
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