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Businiess name:
The Heathman Hotel
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Review by:
citysearch c.
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Review content:
The Heathman! One of Portland's most upscale hotels! But some of the worst communication amongst staff I have ever seen. First they gave away our specifcally-reserved room minutes before we arrived! Even after checking in person twice that I was to get a room overlooking the Grand Floral Parade route. Being told that my reservation was mark so as to not have the room moved. We were upgraded to another room but our plans to watch the parade from the comfort and dryness of the hotel were ruined. In the evening when my partner fell in the hall and I called room service to bring some bandages for his arm, no one ever arrived. I had to call 3 times before someone brought something the next day. In the middle of our 2-night stay a guest services person walked into our room and told us it was marked to be vacated. At the end of our stay as we tried to check out I was charged for mini bar items we didn't use and then charged $600 for the room when we had a prepaid coupon we had purchased at a silent auction months before. Needless to say that they zeroed out all of our charges when I explained to them the horrific and continual issues we had at during our visit. Not to mention the $6.25 for a drink in the bar where the booze was non-existent. The Heathman was always very apologetic every time something was amiss. I just have never seen so many things go wrong and the no employee knew anything we had mentioned to several others before. Dustin should be fired, Amy commended for trying to correct his errors. They all should learn to discuss patrons desire and needs before leaving for the day. I will never stay at the Heathman again and will make sure my friends are aware of the extremely bad treatment we received!
Pros: funny outfit the foor guy wears
Cons: too many to list
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