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Businiess name:
Al's Auto Sales Inc
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Review by:
citysearch c.
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Review content:
When I bought my car it came with a 30 day warranty, and they said that beings I live 1 ? hours away from the dealership they would be willing to work with my local mechanic rather than driving all the way back there to get warranty work done, if I should need it. After a few days the heat stopped working and I called there to let them know that I did need some warranty work done. I talked to the owner Scott, who asked me to go to my local mechanic to get a quote, and said that he thinks it is the thermostat as they have replaced a few of them already on their cars. I went to my local mechanic and they said that without running some diagnostics on it, they might not be able to give a accurate quote as it could be the thermostat, or the heater core or something else. I called Scott back to tell him this, and he just laughed and said that it is just a way for shops to make money. Scott told me that he does NOT pay shop supplies, he really thinks that it is only the thermostat and he wants only Mopar parts to be put in it. Now at this point, Scott should have asked me for the name and number to the shop that I talked to, as it is good customer service to NOT put your customer in the middle of something like this. Scott had me call him back to let him know that he will not cover shop supplies, he only wants Mopar parts and that he wanted to know how much they charge per hour. I called Scott back with the information that I received from the shop. I let him know how much they charge per hour and he just sighed and said that it is way too much and he can get cheaper where he is at, and then he said that he did not make very much money on my car. To me this is another cardinal rule that you do not do when working with customers is complain about how much money you are NOT making off of them.
Cons: As long as Scott owns it.. it is full of Cons
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