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Businiess name:
David's Bridal Sunset Hills MO
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Review by:
citysearch c.
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Review content:
I found the dress & veil of my dreams at the Sunset Hills location in St. Louis last Thurs. I put the dress,& veil on layaway & put down a deposit of $200. The dress was beautiful & the veil was light & simple. I was surprised it was $179, but the sales rep said that was Avg.I went back on Sunday to try on headpieces. The sales rep brought out a sample of the veil I had in layaway to try on with the headpieces. I was confused at first to see that it was NOT the same veil as the one I had tried on last time! It was heavy with gaudy beads & tacky lace! I asked her if this was the same veil & she double checked & said it was indeed the same one I had on layaway. I didn't make a fuss then but I was sure it WAS NOT the same veil. They were very busy on Sun & she was working with other customers so I left & went home. I compared pictures from Thurs. with the ones taken Sunday.IT WAS NOT THE SAME VEIL! I couldn't believe they had done that to me! I decided I would go back & take that veil off of Layaway. I figured I would give the consultant the benefit of the doubt -maybe she mixed the veils up. I went back and spoke with a Manager who did not seem to want to help me. I said I wanted to take the veil off layaway & just put that money towards my dress. She told me I couldn't do that. She said I had to pay everything off first & then I could exchange the veil for something of equal or LESSER value. So if I couldn't find something worth $179 then I would basically LOSE money. Why would I want to pay towards something I didn't want in the first place & that I never even TRIED ON!!?! Next she told me that if I cancel the layaway I could only cancel the entire purchase. So I did. I canceled the dress & everything. To top it off she tried to tell me that I would forfeit the 25% I had put down. I had to point out that the layaway policy CLEARLY STATES that all cancellations with in 10 days entitled the buyer to a FULL refund. THANK GOODNESS I had read the policy!
Pros: decent selection
Cons: terrible service, pushy sales reps, always busy
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