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Businiess name:
Colorado Lace The Dry Cleaners
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Review by:
citysearch c.
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Review content:
Don't ever take anything to this dry cleaners. My daughters each made a fancy dress for a dress ball. Over a week before the ball we took the dresses in to have them cleaned and pressed so that they would look their best. My wife decided to go to Colorado Lace because of their reputation. Big mistake. First it was very expensive compared to other cleaners, and one of the dresses came back with an ink mark from the ticket that they use to mark the different clothes. I took the dress back in, and they were going to remove the ink. They couldn't get the dress back until the day before the ball, but we figured that would be fine. When we went back to get the dress, they had done nothing, apparently they needed to wet clean that spot and wanted our approval, but they did not even try to get a hold of us. And they needed another several days to do the cleaning. I told them to forget it, I wanted my money back. The person said ""I can't do that, you will have to talk to a manager"" When I went back to talk to the manager, they couldn't give me a refund either, I had to fill out a card for the owner to review and ""see"" if they would give us a refund. It is obvious from the ink stamp that this was a stain they caused, and they won't do anything about it. Instead of asking for them to replace the dress, I just wanted a refund, but apparently they won't do that, even when they cause a problem, so now I will have to take them to court if I want my money back.
Cons: Slow, Not helpful, Poor quality
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