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Businiess name:
Ben's Tv & Audio Video Inc
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Review by:
citysearch c.
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Review content:
Terrible, terrible, terrible!!! My TV set was picked up on 11/28/08 and taken to their shop for repairs and as of today (4/9/09), nothing. Have I followed up with them?!?! For a while, it seemed as if though I was calling twice a week. On at least three ocassions, Ben told me 'It will be done this Saturday'. When Saturday came, it was always the same excuse...'we need more time'. When I asked for a loaner, they tried to sell me one of their TV's instead so that maybe I would forget about the repairs on my TV. Very tacky!! I stopped calling for updates often because the phone would always be picked up by the annoying lady at the front desk who must have asked me 100 time for my name and number. Don't they have my information in a computer system along with a work order # or something!?!? Ben told me on several occasions that the delays were caused by heavy workloads from chain stores like Walmart or Best Buy (can't remember which) that subcontract work to them. This gave me the impression that they only cater to the big customers and not regular paying custmers like me. All in all, this place should be avaioded at all costs....even free repairs!!!!
Pros: None yet
Cons: Lousy service, don't deliver on promised completion
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