Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Zenka Nails At Trilogy Spa
|
|
Review by:
citysearch c.
|
|
Review content:
Hermosa location was great but it closed so my husband and I went to the Manhattan Beach location. The amenities were great, especially the deck, but the facials we got were just about average. I got Nicole (although I requested Angelicha, they told me they put my request under the wrong name!) and he got Karina, and we would not recommend them. The worst part of the experience was the front desk - a guy with short bleeched hair who introduced himself as the manager. We were asked to pay $30 more than out services cost because according to the manager my husband's facial was upgraded from a manhandler to a fitness massage according to the therapist Karina. Funny thing is he was not asked if he wanted to change or upgrade his facial and he had no idea what facial he got. I told the manager we are not paying for upgraded services we were not asked to accept. Here is the funny thing - the therapist was in session he couldn't interrupt so he told us we have to pay in full and come back for a refund! Gosh! What a nightmare after an experience that was supposed to relax us. After we came back we got the refund and a very brief apology that the therapist did not remember (after an hour!) what the situation was. If you ask me- she just tried to get higher commission and the manager handled this absolutely unprofessionally. Next time we want to drop $230 on 2 facials and tip, we will go somewhere else. I will also stop buying their toiletries. What a horrible experience! Make sure they do not rip you off. And ruin your mood after you've had an average but relaxing facial.
Pros: Ambiance
Cons: Average therapist, rude service and front desk, trying to overcharge for services
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|